Pre-orders & Back Orders

Pre-orders

When you purchase a pre-order item you are buying a soon-to-be-available product not yet in inventory. We may collect full, partial or no payment at checkout and store your payment method. Once the item is available for dispatch we will fulfill the order and charge any outstanding balance.


Back orders

When you purchase a back order, you are buying a out-of-stock product not yet in inventory. We may collect full, partial or no payment at checkout and store your payment method. Once the item is available for dispatch we will fulfill the order and charge any outstanding balance.


Availability

On occasion a new release may be delayed, cancelled or limited in quantity. In these scenarios we will advise you of any changes as soon as possible and outline the available options. 


Non-payment

If we are unable to capture payment we will instead send an invoice. This must be paid by the due date or the order will be cancelled. You are free to order the item again but bear in mind that it may no longer be available.

 

Cancellation and Returns

You can request to cancel a pre-order or back order that has not yet been fulfilled at any time. If the order has already entered the fulfilment process then you can't cancel the order but you may be able to request a return.

Simply log in to your account & use our self-service process. Click on your order and select either the 'Cancel items' or 'Return items' option.

Alternatively you can contact us at CS@rubberduckee.co.uk

 

See our returns policy for more details on returns and refunds.