Customs Duties, VAT and Import Taxes

EU & IOSS

Supply VAT will be collected on all EU orders up to a value of €150, excluding shipping. VAT is charged on all items including shipping, insurance, and any other charges related to the order. You'll see the VAT charge in the order total at checkout. Packages will be marked with contents, value and our IOSS registration number. No further VAT charges will apply, although a small number of EU countries apply a modest admin fee to receive your item. All EU orders over €150 will not include VAT and will be subject to local customs charges prior to delivery. This must be paid to the courier before the delivery can be completed.

Canary Islands

Do not participate in the IOSS process. Orders will not include VAT and will be subject to local customs charges prior to delivery. You will be invoiced by the courier and the fee must be paid to them before the delivery can be completed.

Norway & VOEC

Supply VAT will be collected on orders where all individual items have a value of 3,000 NOK or less. VAT is charged on all items including shipping, insurance, and any other charges related to the order. You'll see the VAT charge in the order total at checkout. Packages will be marked with contents, value and our VOEC No registration number. No further VAT charges will apply. Any Norwegian orders that include one item with a value of 3,000 NOK or more will not include VAT and will be subject to local customs charges prior to delivery. This must be paid to the courier before the delivery can be completed.

AU & NZ VAT

VAT will be collected on all Australian and New Zealand orders up to a value of A$1,000 / NZ$1,000 excluding shipping. VAT is charged on all items including shipping, insurance, and any other charges related to the order. Packages will be marked with contents, value and our ABN / IRD registration number. No further VAT charges will apply. Orders valued at over $1,000 will not include VAT and will be subject to local customs charges prior to delivery. This must be paid to the courier before the delivery can be completed.

Singapore GST

GST will be collected on all Singapore orders up to a value of SG$400 excluding shipping. GST is charged on all items including shipping, insurance, and any other charges related to the order. Packages will be marked with contents, value and our GST registration number. No further GST charges will apply. Orders valued at over SG$400 will not include GST and will be subject to local customs charges prior to delivery. This must be paid to the courier before the delivery can be completed.

US Sales Tax

Tax laws and tax collection thresholds vary between states. We may be required to collect Sales tax or it may be collected from the buyer on receipt. If your delivery address is in one of the US states where we are required to charge sales tax, it will be included in the order total at checkout.

Other terms

Aside from the charges listed above, all import and export costs, import VAT, duty, customs fees and courier admin charges are the responsibility of the customer.

Refusal to pay customs fees is a violation of our terms of service and can lead to goods being retained or destroyed by customs authorities. Where this happens no refund will be given.

If the item is returned to us we will inspect and refund within 10 business days of receipt, subject to it being in the same condition in which it was sent, unused, unopened (if sealed) and in its original packaging. The original shipping charge and any subsequent fees incurred will be deducted from the refund amount.