Cancellation policy
Cancellation Policy
Some items in our store may be offered as a pre-order or back order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Pre-orders
When you purchase a pre-order, you are buying a soon-to-be-available product not yet in inventory. We may collect full, partial or no payment at checkout and store your payment method. Once the item is available for dispatch we will fulfill the order and charge any outstanding balance.
Back orders
When you purchase a back order, you are buying a out-of-stock product not yet in inventory. We may collect full, partial or no payment at checkout and store your payment method. Once the item is available for dispatch we will fulfill the order and charge any outstanding balance.
Non-payment
If we are unable to capture payment we will instead send an invoice. This must be paid by the due date or the order will be cancelled. You are free to order the item again but bear in mind that it may no longer be available.
Cancellation and Returns
You can cancel a pre-order or back order that has not yet been fulfilled at any time. If the order has already entered the fulfilment process then you can't cancel the order but you can request a return.
See our returns policy for more details on returns and refunds.