Why have my prices changed at checkout?

1. The website location setting differs to the delivery address entered at checkout. This can happen if:

  • The automated country recommendation pop up was declined
  • Your current location is not your home country
  • You wish to send your order to an address outside your home country
  • A different country or region has been selected while browsing
  • The location service has incorrectly identified your location
  • You are using a VPN

In this scenario prices will update at checkout to align with the requirements of the selected delivery country. 

2. The value of your order has exceeded your country's tax pre-collection threshold. This applies to:

  • Australia
  • Singapore
  • New Zealand
  • Norway
  • Czechia
  • Romania
  • Latvia

These countries have a tax pre-collection process that enables tax to be collected at the point of sale. Each country has a collection threshold at which point it is no longer collected at checkout but is instead assessed by your country's customs authority. This assessment will include VAT / GST, import fees and customs duties. The courier will also add an administration fee to the total amount.

Any charges raised must be paid to the courier PRIOR to your order being released for delivery and will include an additional administration fee from the courier.

The thresholds are calculated on the total order value excluding tax and shipping costs:

  • Australia A$1,000
  • Singapore SG$400 (~£235)
  • New Zealand NZ$1,000
  • Norway - orders where any individual item value exceeds 3,000 NOK (~£225)


Customs, Duties, VAT & Import Taxes

EU VAT & Duty

All orders to the EU are sent Postal Delivery Duty Paid (PDPP). VAT is collected on all items including shipping, insurance, and any other charges related to the order. All prices shown are inclusive of VAT. For reference, a breakdown of the total VAT charge is detailed at checkout. Duty charges are added as a separate line item at checkout. Packages will be marked with their contents and value and sent as PDDP. No further VAT or Duty charges will apply on delivery, although a small number of EU countries apply a modest admin fee to receive your item.

Canary Islands

Do not participate in the IOSS process. Orders will not include VAT and will be subject to local customs charges prior to delivery. You will be invoiced by the courier and the fee must be paid before delivery can be completed.

Norway & VOEC

Supply VAT will be collected on orders where all individual items have a value of 3,000 NOK or less. VAT is charged on all items including shipping, insurance, and any other charges related to the order. You'll see the VAT charge in the order total at checkout. Packages will be marked with contents, value and our VOEC No registration number. No further VAT charges will apply. Any Norwegian orders that include one item with a value of 3,000 NOK or more will not include VAT and will be subject to local customs charges prior to delivery. This must be paid to the courier before delivery can be completed.

AU & NZ GST

GST will be collected on all Australian and New Zealand orders up to a value of A$1,000 / NZ$1,000 excluding shipping. GST is charged on all items including shipping, insurance, and any other charges related to the order. You'll see the GST charge in the order total at checkout. Packages will be marked with contents, value and our ABN / IRD registration number. No further GST charges will apply. Orders valued at over $1,000 will not include GST and will be subject to local customs charges prior to delivery. This must be paid to the courier before delivery can be completed.

Singapore GST

GST will be collected on all Singapore orders up to a value of SG$400 excluding shipping. GST is charged on all items including shipping, insurance, and any other charges related to the order. You'll see the GST charge in the order total at checkout.  Packages will be marked with contents, value and our GST registration number. No further GST charges will apply. Orders valued at over SG$400 will not include GST and will be subject to local customs charges prior to delivery. This must be paid to the courier before delivery can be completed.

US Sales Tax & Tariffs

Tax laws and tax collection thresholds vary between states. We may be required to collect Sales Tax or it may be collected from the buyer on receipt. If your delivery address is in one of the US states where we are required to charge sales tax, it will be included in the order total at checkout.

Tariff duties are applied based on item type and county of origin. If an item is subject to tariffs it will be calculated and automatically included in the item price . Orders are sent 'Postal Delivery Duties Paid' (PDDP) and you will not be required to pay any tariff duty on delivery.

Switzerland and Liechtenstein VAT

VAT will be collected on certain orders delivered to addresses in the Swiss Customs territory of Switzerland and Liechtenstein. In accordance with Swiss VAT legislation we will not differentiate between sales made to taxable persons and non-taxable persons. You'll see the VAT charge in the order total at checkout. Packages will be marked with contents, value and our CHE registration number. No further VAT charges will apply.

Jersey

GST will be collected on all orders imported to Jersey. GST is charged on all items including shipping, insurance, and any other charges related to the order. If we've collected GST you'll see the charge in the order total at checkout. Packages will be marked with contents, value and our GST registration number. No further GST charges will apply.

Other terms

Aside from the charges listed above, all import and export costs, import VAT, tariffs, duty, customs fees and courier admin charges are the responsibility of the customer.

Refusal to pay customs fees is a violation of our terms of service and can lead to goods being retained or destroyed by customs authorities. Where this happens no refund will be given.

If the item is returned to us we will inspect and refund within 10 business days of receipt, subject to it being in the same condition in which it was sent, unused, unopened (if sealed) and in its original packaging. The original shipping charge and any subsequent fees incurred will be deducted from the refund amount.